Refund policy

Returns & Refunds Policy

At The Crumb Sanctuary, we bake everything fresh with love and care. Because our baked goods are perishable, we cannot accept physical returns of any food items once they leave our shop or are delivered.

However, we want you to love your treats! If there is a problem with your order, here is how we handle it:

1. Damaged or Incorrect Orders
If we made a mistake with your order, or if your items arrive damaged, we will gladly make it right.
  • What to do: Please contact us within 24 hours of receiving your order.
  • What to provide: Send a photo of the damaged or incorrect item to thecrumbsanctuary@gmail.com . 
  • Our solution: We will offer you a replacement, a store credit, or a full refund.
2. Order Cancellations
We plan our baking schedules ahead of time to ensure everything is fresh.
  • Standard Orders: You can cancel or change your order up to  48 hours before your pickup or delivery time for a full refund.
  • Custom Cakes & Large Events: Cancellations for custom designs or large orders must be made at least  7 days in advance. Deposits for custom orders are non-refundable.
3. Dissatisfaction with Taste or Texture

We want every bite to be perfect. Taste is subjective, but if you feel something is genuinely wrong with the quality of your baked good:
  • Please do not throw it away. Send us a photo within 24 hours.
  • We handle these situations on a case-by-case basis and may offer a store credit or replacement.
Contact Us
If you have any questions or issues, please reach out to us at:
  • Email: thecrumbsanctuary@gmail.com